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Knowledge Management

An organization’s “know-how” is one of its most important assets. Knowledge management is a cutting edge discipline that actively identifies, distributes, and utilizes a company’s intellectual resources. In practice, the goals of knowledge management programs are linked to business goals such as gaining an advantage in the marketplace or transferring lessons learned from one project to the next.

People in areas as diverse as information technology and human resources may be responsible for knowledge management. Their goal is to mine the collective wisdom of a business’s personnel in order to achieve goals such as increasing innovation, improving efficiency, and creating collaborative relationships.